What is FREIRAUM?
FREIRAUM is a new retail concept built to engage and inspire your sense of discovery through an ever-changing mix of brands and creators shaping our future. Together with our brands, we work to create experiences for immersive storytelling and unlock new offline channels for growth.
Where is FREIRAUM located?
FREIRAUM is currently located at Quartier 205, Friedrichstrasse 68 in Berlin. Stay tuned for more locations, coming soon!
Who are your brand partners?
How are they selected?
To keep it simple, our partners are brands that excite us. FREIRAUM curates revolving experiences with an ever-changing mix of direct-to-consumer brands, providing them an opportunity to interact with their consumers IRL. With our new online shopping platform, we are thrilled to give these brands an additional channel to connect with their community!
What is your shipping policy?
The products are shipped directly from the respective brands. Please check their specific shipping policies on the product pages under ‘vendor policies’. Most items are shipped worldwide and for free. Of course, we also keep most items in our store so we would love to see you there to pick up the products personally. Please select ‘Local Pickup’ at the checkout for in-store pick up.
When will my order arrive?
We fulfill online orders within 24 hours of receiving the order. Orders will be shipped via DHL, UPS or equivalent and ought to arrive within 3-5 business days, unless otherwise stipulated.
What is your return and refund policy?
All returns and refunds are handled directly by our amazing brand partners. You can find more details on their refund policies under each item’s ‘vendor policies’ on the product pages.
Who is fulfilling my product deliveries?
FREIRAUM serves solely as a platform for our brand partners. Products sold here are fulfilled by each individual merchant separately. The information you provide at checkout to complete your transaction is therefore given directly to the specific brand completing fulfillment of that product.
Where can I reach out about other questions?
Shoot us an email to email@example.com!